FAQ'S

Product:

Q. What materials are your jewellery pieces made from?

A. Our jewellery is crafted from high-quality materials such as brass, copper, and alloy, with premium plating in gold, silver, or rhodium. Each piece is designed to be durable and long-lasting while providing a luxurious look.

Q. How do I care for my Mensa jewellery?

A. To maintain the beauty of your jewellery, avoid exposure to moisture, perfume, and harsh chemicals. Clean your pieces with a soft cloth after each wear and store them in a dry place. Use the provided pouch or box for best results.

Q. Will the colour of the jewellery fade over time?

A. Our jewellery is designed with high-quality plating to resist fading. However, proper care is essential to maintain its shine and colour. Avoid direct contact with water, perfumes, and lotions to ensure longevity.

Orders:

Q. How can I edit my order after placing it?

A. Since orders usually ship within 24 hours, changes are not guaranteed and must be requested ASAP after placing your order.Contact us here for assistance.

Q. How do I use a discount code or gift card?

A. Add the item(s) to your cart, click checkout, and then click the dropdown on the next page, "Have a coupon code?". Type in the code and click apply.

SHIPPING:

Q. When will my order ship?

A. Orders placed Sunday - Friday will ship the next business day. Orders placed after 1pm on a Saturday will ship the following Monday or Tuesday, depending on the volume of orders received over the weekend. Additional processing time may apply during weekends, holidays, sales, pre-orders, and new releases.